All bookings will be subject to the following cancellation policy:
To our clients:
In the case of NO SHOW the client is liable to pay 100% of the cost of the reservation
In the case of any natural disaster such as : landslides, problems with the main road, car accidents, etc… in the main road, the clients must consider alternative access roads such as the Nono Mindo Road or the Santo Domingo Los Bancos Highway, there will be no money return if any access road is open.
In the extreme case that there is no access to the valley we can agree on a change to a new reservation date.